(Coming Soon) Sales 101 and What you Need to Know about Client Servicing

Category Professional Development

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Overview

Sales 101 and Client Servicing: Building Value-Driven Relationships That Convert Audience: Early-career sales professionals, entrepreneurs, client-facing staff Delivery Mode: Interactive online session (Zoom/Teams) or recorded Duration: 90 minutes Learning Objectives By the end of this session, participants will: • Deepen self-awareness about their money mindset and how it impacts sales. • Understand how to identify client needs and offer value through a “freemium” approach. • Learn how to leverage free talks and consultations to generate leads. • Practice the ABC (Always Be Closing) mindset authentically. • Gain skills in asking high-impact, client-centered questions to build long-term trust. Course Outline [0–10 min] Welcome & Context Setting • Quick icebreaker: “If you were a product, what would your tagline be?” • Overview of objectives & flow • Framing the training: Selling ≠ Pushing → Selling = Serving [10–25 min] Module 1: What’s Your Relationship with Money? • Brief guided reflection: “What did you learn about money growing up?” • Group sharing: How do our beliefs about money affect the way we sell? • Mini-lecture: Scarcity vs. Abundance Mindset in Sales • Key takeaway: You are not selling for your worth — you’re offering value. [25–45 min] Module 2: Client-Centered Sales – What Do They Really Want? • Mindset shift: Stop selling features, start listening for needs. • Framework: Value Mapping Mini-Consultation (Freemium) o Ask smart questions o Reflect value o Offer insights without pressure • Role-play breakout: “Free Consultation” simulation in pairs • Debrief: What landed? What felt forced? [45–65 min] Module 3: Give Value First — Free Talks & Getting 5 Sign-Ups • Strategy: Host a free session → provide real insight → convert with intention • Exercise: Design a 10-minute free talk (topic, takeaway, next steps) • Tactic: End every talk with two asks: 1. “What’s the greatest value you got from this conversation?” 2. “Would you like support in solving [specific challenge]?” [65–80 min] Module 4: The ABC Mindset — Always Be Closing (with Integrity) • Debunking the myth: Closing ≠ Pressuring • ABC = Always Be Connecting, Clarifying, and Converting • Tools: Soft closes and call-to-action phrases • Practice in pairs: “Ask for the meeting” confidently [80–90 min] Wrap-Up & Final Q&A • Prompt: “What support do you need to succeed in your sales journey?” • Group reflection: “What was your biggest insight today?” • Next Steps: o Free Talk Challenge: Schedule and deliver one free session this month o Personal ask: Who are your next 5 people to offer value to? o Sign-up for the Level 1 course!